Cancelling
Cancel whenever you like, from your account page or by messaging us. Your access continues to the end of the period you have already paid for. There is no cancellation fee and no notice period.
The first month
If Joey Cash is not right for your business, tell us within 30 days of your first payment and we will refund it in full. You do not have to justify the decision.
This applies once per customer, to a first subscription.
After the first month
We do not refund part-used periods as a matter of course, because the service was available and you had access to it.
We do refund, without argument, when:
- We charged you twice for the same period.
- The service was unavailable for a meaningful part of the period.
- You were charged after cancelling. Because payment is a manual transfer this should be impossible, but if it happens it is our error and we return it.
The device licence
The device licence is a one-time purchase, not a subscription. The same 30-day window applies from the date of purchase. After that it is yours permanently and there is nothing to cancel.
How to ask
Message us on WhatsApp or by email with your reference number. We will confirm within one business day.
How long it takes
Refunds go back by the same route the payment arrived — Instapay or bank transfer to the account it came from. Instapay usually lands the same day; a bank transfer takes two to five working days depending on your bank.
Your data
Cancelling does not delete your data immediately. It is kept for 90 days so you can return or export it. Ask us and we will export it for you at no charge.