العربية
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العربية
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Management and system

Store Control — the online store's admin side

Review the orders your storefront takes, moderate reviews and reply to them, chase abandoned carts, and set up categories, discount codes, banners and the storefront's own settings.

Store ControlAdministrators only11 min readUpdated

Store Control: the online store’s overview with visits and conversion, the queue of incoming online orders, reviews awaiting moderation and the storefront settings.
Where it is
  1. Home
  2. Store Control
Who can open it
Administrators onlyAn employee account cannot open this screen at all.
Tabs
  • Overview
  • Leads
  • Reviews
  • Carts
  • Storefront
What it writes
  • A lead’s status — approved, held or rejected
  • The order itself, when a lead is approved, plus the stock it takes
  • Review status and your public reply
  • Storefront categories, discount codes, banners and settings
  • Store credit returned to a customer, when a paid lead is rejected

The storefront is a separate site your customers browse. This screen is its back office.

Overview

Store Control: the online store’s overview with visits and conversion, the queue of incoming online orders, reviews awaiting moderation and the storefront settings.

Numbered on the screenshot

  1. 1The title, plus the store link and its QR code.
  2. 2Copy link and the store QR code — what you put on a receipt or a shop window.
  3. 3Overview, Leads, Reviews, Carts and Storefront.
  4. 4The period and filters that scope the figures.
Figure Is
Visits Sessions on the storefront
Revenue What the store produced
Conversion Visits that became orders
From browsing to buying The funnel — each step as a share of product views, so you can see where people drop out
Wanted but out of stock What customers asked to be restocked
Value sitting in carts Money in abandoned baskets

Copy link and Store QR code are how the store gets onto a receipt, a card or a shop window.

Leads — reviewing an online order

A lead is a customer’s submitted basket. It is not an order and has taken no stock until you approve it.

  1. Open the queue

    1. Store Control
    2. Leads

    Filter by Pending Approved Rejected On hold. The tab says how many need review.

  2. Check the payment proof

    Payment proof enlarges the screenshot the customer uploaded. This is the manual verification step — there is no card gateway, so the proof and your own bank or wallet app are what confirm the money arrived.

  3. Approve, hold or reject

    Button Result
    Review & approve Opens the order form pre-filled. Saving creates the order, deducts stock and marks the lead approved
    Hold The order stays in the queue but is marked on hold. Return to queue undoes it
    Reject No order is created and no stock moves. Any discount code used is released for reuse, and store credit the customer spent is returned

Reviews

Customer reviews wait for moderation before they appear on the storefront.

Action Does
Approve Publishes it
Reject Keeps it off the store
Reply Shown publicly under the review in the store
Delete It is removed for good and the product’s rating is recalculated

Search and filter by status. Replying is the higher-value action: a bad review with a visible, reasonable reply reads better than a bad review that was quietly deleted.

Carts

Baskets customers filled and did not check out, with what is in them and what they are worth.

Copy & open WhatsApp copies a message and opens the chat, so chasing a cart is one press.

Storefront

Four tools plus the settings.

Categories

Group products into sections customers browse. A name, an image, and the products in it.

Discount codes

Codes customers enter at checkout for a discount.

Field
Code What the customer types
Percentage % or a fixed amount The discount
Min Minimum order value
New customers only Limits it to first orders
Usage limit How many times it can be used

Deleting one: Customers can no longer use it. Orders that already used it are unaffected.

Banners

The slideshow at the top of the store. Order here is the order customers see. Each banner has a headline, an image per device size, and an optional action — a link, a discount code, “my orders”, or a WhatsApp chat. Under the list, the tool counts how many of the banners you have are actually showing in the store.

Settings

Address, opening hours, support WhatsApp, minimum order, shipping fees, the default product image, and links to your privacy policy and terms.

How an online sale flows through the app

  1. The customer orders on the storefront → a lead.
  2. You review it here, or in Current Orders → Leads — the same queue, two doors.
  3. Approving opens Add Order pre-filled; saving creates the order, takes the stock and records the payment.
  4. From there it is an ordinary order: status, fulfilment, settlement, invoice.

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